Shipping Policy
Processing time
Orders are generally processed within 1β3 business days. Processing excludes weekends and public holidays and may take longer during busy periods or when an order needs additional review.
Estimated transit
After dispatch, delivery commonly takes 5β12 business days. This is an estimate rather than a guarantee; actual transit can vary with destination, carrier capacity, customs, weather and local delivery conditions.
Check your address
Confirm your shipping address, postal code, phone number and email before checkout. If you notice an error, contact service@brenvort.com promptly. Address changes may not be possible once fulfilment has begun.
Tracking and delivery
Where tracking is available, tracking details will be shared after dispatch. Carrier scans may take time to appear. If tracking stops updating for an extended period or a parcel appears delivered but cannot be found, contact us with your order number.
Delays
Customs inspections, carrier disruptions, severe weather, public holidays and other circumstances outside our reasonable control may affect delivery estimates. We will help with available tracking information when you contact customer support.
Missing or damaged parcels
If an item is missing, incorrect or damaged, email service@brenvort.com with your order number and relevant photos where possible. Retain the packaging until the issue has been reviewed.
Shipping support
For processing, tracking or delivery questions, contact service@brenvort.com or call +86 13265643483.