Frequently Asked Questions
What does Brenvort offer?
Brenvort focuses on tableware with modern Italian-inspired color blocking, rounded forms and a subtle retro design touch. Product types and specifications vary; check each product page for exact details.
How do I check size and material?
Review the product description and specifications for the individual item. If a detail you need is not listed, contact service@brenvort.com before ordering.
How should I care for my tableware?
Care requirements depend on the material and construction. Do not assume an item is dishwasher-safe, microwave-safe, oven-safe or suitable for very hot contents unless its product page or included instructions explicitly confirm it.
Can I change or cancel an order?
Contact customer support as soon as possible with your order number. Changes or cancellations may not be possible after an order has entered fulfilment.
How long does shipping take?
Orders generally require 1β3 business days for processing. Transit commonly takes 5β12 business days after dispatch. These are estimates and may vary by destination and carrier.
What if an item arrives damaged or incorrect?
Email service@brenvort.com with your order number, a description of the issue and clear photos of the item and packaging. We will review the information and advise on next steps.
What is the return window?
Eligible return requests should be submitted within 30 calendar days of delivery. Read the Return & Refund Policy for eligibility rules, exclusions and instructions.
How can I contact Brenvort?
Email service@brenvort.com or call +86 13265643483. Include your order number when asking about an existing order.