Return & Refund Policy
Return request period
Contact us within 30 calendar days of delivery to request a return for an eligible item. Email service@brenvort.com before sending anything back so we can provide instructions.
Return eligibility
Items should generally be unused, clean, undamaged and returned with original packaging and included components. Tableware used with food or drink may be restricted for hygiene reasons where permitted by law. This does not limit rights relating to faulty or incorrectly supplied goods.
Excluded items
Personalized items, items marked final sale, products damaged through misuse and items that cannot reasonably be resold for hygiene or safety reasons may be excluded where permitted by law. Applicable statutory rights remain unaffected.
Damaged, defective or incorrect orders
If an item arrives damaged, defective or different from what you ordered, contact us with your order number, a description and clear photos. We will review the issue and advise on an appropriate resolution.
Return shipping costs
For a change-of-mind return, the customer is generally responsible for return shipping unless our team confirms otherwise or applicable law requires otherwise. Contact us before returning damaged, defective or incorrectly supplied goods.
Refund processing
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are generally sent to the original payment method. Your bank or payment provider may need additional time to post the funds.
How to start a return
Email service@brenvort.com with your order number, item name and reason for the request. Do not send a return to the business address unless our support team confirms it is the correct return destination.